Refund Policy

We want you to be happy with GuideBundle. This policy explains when you can get a refund for a paid plan (Creator or Studio, billed monthly or yearly). Private trial access has no charges.

1. 14-day refund on your first payment

If you are not satisfied, you can request a full refund of the first payment of a new subscription within 14 days of that payment, for any reason.

2. Renewals

You can request a full refund of a renewal payment (monthly or yearly) within 14 days of the renewal date if you have not used the paid features of the Service since that renewal (for example, you have not created, edited or published guides on the paid plan).

3. Cancellation

You can cancel at any time in Plan & billing. Cancellation stops future renewals. Your paid plan stays active until the end of the period you already paid for, and then your account returns to private trial access, where public links pause once its 30 free days are used. Your content and leads are kept. Cancelling on its own does not trigger a refund, so if you want one, request it as described below.

4. How to request a refund

Email support@guidebundle.com from the address on your account, or reply to your payment receipt. Include the email used for the purchase and, if you have it, the order or invoice number. You do not need to give a reason for a first payment refund.

Refunds are issued by RetreatBooker LLC through Stripe to your original payment method, usually within 5 to 10 business days after approval, depending on your bank.

5. Other cases

• If you were charged by mistake, for example a duplicate charge, we will refund it in full.
• If the Service has a serious problem that we cannot fix within a reasonable time, contact us and we will offer a fair refund.
• Refunds are not normally given for partial periods outside the cases above, or where an account was closed for breaking our Terms or Acceptable Use Policy.
• AI credits that have been used are not refundable; credits for a draft that could not be produced are returned automatically. Purchased credit packs contain the number of credits shown at checkout.

Paid guides bought from creators

Guides sold by creators are sold by the creator's business, which is the merchant for that purchase. Request a refund from the creator using the contact details on your receipt, or email support@guidebundle.com and we will pass your request on. Refunds are available within 14 days of purchase. If a refund is approved, access to that guide is removed from your library.

6. Your statutory rights

If you are a consumer in the European Union or the United Kingdom, you keep your statutory right to withdraw from a purchase within 14 days, as where the law gives you that right. Nothing in this policy limits rights you have under the consumer law of your country.

7. Contact

Questions about billing or refunds: support@guidebundle.com.